POLICY/INFORMATION – Pretty Xclusive Boutique LLC

POLICY/INFORMATION


Policy Information

 

GENERAL STORE POLICY 

  • No refunds. (EXCHANGE INFORMATION IS  LISTED FURTHER BELOW)
  • No cancellations on already placed orders.
  • If you need to switch/swap items on already placed orders please send an email to us within 1 hour of placing you order. Orders placed after that time period will not be altered. 
  • PLEASE TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION, IT MAY NOT BE CAUGHT IN TIME, AND YOU WILL HAVE TO PAY ANOTHER SHIPPING CHARGE TO HAVE THE ISSUE CORRECTED. 
  • Discount codes can not be combined on orders. Any discount codes must be applied on the order at the time of purchase.  Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order prettyxclusiveboutique@yahoo.com
  • You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added. 

 

SHIPPING 

USPS Priority 1-3 Days $14.25! (www.usps.com)

  • Overnight shipping (depending on if the item is already in stock) is available upon request! (Email or call about this option).
  • Tracking number is included (Please check your email, it will be sent there!)
  • Boutique items processing and shipping time 1-3 business days. 
  • Boutique items are available for same day shipping and pick up IF the order is placed by 2PM CT.
  • DUE TO COVID-19 SHIPPING IS DELAYED SO PLEASE BE PATIENT ON RECEIVING YOUR ORDERS.  
  • PLEASE ORDER AHEAD OF TIME (2 WEEKS) BEFORE YOUR APPOINTMENT TO ENSURE YOU WILL HAVE YOUR ORDER ON TIME! DUE TO COVID THERE HAS BEEN A LOT OF DELAYS WITH SHIPPING SERVICES THAT ARE OUT OF MY HANDS! THERE WILL BE NO REFUNDS GIVEN IF YOU FAIL TO ADHERE TO THIS POLICY!
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    • If you have made your payment with an e-check through PayPal, your order will not be shipped until the payment has cleared.
    • If you have NOT received a tracking number after 3 business days, please check your junk/spam then email us to inquire about your order. 
    • If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and misdeliveries MUST be handed through the U.S. Postal Service.
    • If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.

     

    CLOTHING EXCHANGES

    • Due to the spread of COVID-19 we are not offering exchanges at this time! Thank you for understanding!
    • Returns for exchanges are accepted with our authorization only (SEE RETURN AUTHORIZATION). Items sent without authorization will be refused.
    • If you find any damages to any items received, please notify us with 2 DAYS OF THE DELIVERY DATE for a return authorization. CLAIMS FOR ANY DAMAGE MUST BE MADE WITHIN 2 CALENDAR DAYS FOLLOWING DELIVERY. No resolution will be offered for any issues that you contact us about outside of that period will have no resolution, so please check over your items upon receipt.
    • PLEASE INCLUDE YOUR ORDER NUMBER IN YOUR EMAIL
    • We will contact you back to move forward with the exchange. If a return tracking number is not provided to us within 24 hours of our confirmation of your intent to send items back for an exchange, the exchange will not be honored. We will make necessary time adjustments for weekends and holidays.

     

    RETURN AUTHORIZATIONS 

    • In the event that you have received an incorrect item or a damaged item, you will have to notify us via email (prettyxclusiveboutique@yahoo.com) within 2 days of delivery. We will provide you with a return shipping label. The item must be shipped back within 2 days or the return will become invalid. We will not reprint return labels after the 2 day period. If you are unable to send the item back, you will need to notify us within the 2 day period following the return label being sent to you.

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